Returns & Refunds
90-day money-back guarantee
If you are not happy with your Veyrane Perfume Bracelet, contact veyrane.store@gmail.com within 90 days of delivery to request a refund. You do not need to justify your decision. Trying the bracelet or filling it with perfume does not, by itself, disqualify you from this guarantee.
For a full bracelet-order return, we refund the amount paid for the returned products and the original delivery charge paid to Veyrane. Partial returns are refunded at the actual discounted amount paid for the returned items. We do not charge a restocking fee or deduct payment-processing fees.
How to request a return
- Email us with your order number and the email address used at checkout.
- We will explain whether a return is needed and provide the correct return instructions and address.
- If we request a return under this guarantee, we will provide a prepaid return method. Keep proof of dispatch.
Please contact us before mailing a parcel so it reaches the correct location. Do not send it to a manufacturer or an address printed on the original packaging without checking with us. This process does not restrict your statutory cancellation rights.
Damaged, faulty or incorrect products
Contact us when you discover a problem. Photos or a short description help us assess it. We will provide the applicable repair, replacement or refund and cover necessary return costs for faulty or incorrect goods. Your legal rights may continue beyond our 90-day guarantee.
Refund payments
Refunds go to the original payment method, including through Stripe where it processed the payment. We issue refunds under our guarantee within 10 business days after receiving the return or confirming that no return is needed, unless a shorter legal deadline applies. We will confirm when the refund has been issued. Your bank or card provider may take additional time to display it. Contact us if you need help locating a refund.
Where a return is required, we may wait for the goods or proof of their return before issuing the refund, to the extent permitted by law. Statutory refund deadlines always take priority.
Cancellations and exchanges
Contact us promptly to request a cancellation before dispatch. If fulfilment cannot be stopped, your return rights remain available. For an exchange, contact us to arrange the return and check availability of the replacement.
Ebooks and promotional gifts
A complimentary ebook has no separate cash refund value and will not be deducted from a bracelet refund. For a separately purchased ebook, contact us if access fails or the content is not as described; we will provide the remedy required by applicable law.
Any legal cancellation right for paid digital content is lost only where the applicable conditions are met, including your express consent to immediate access and acknowledgement of the loss of that right. Receiving an email alone is not a blanket waiver.
Consumer rights
This guarantee adds to your mandatory rights. Where EU or UK distance-selling rules apply, you generally have 14 days to notify us that you wish to cancel after receiving goods, and a further 14 days to return them. You may notify us by any clear statement sent to our contact email. For these statutory withdrawals, refunds are due within 14 calendar days of your cancellation notice, subject to any permitted wait for returned goods or evidence of dispatch. Where Brazilian consumer law applies, its statutory cancellation and product-remedy rights also remain available. Rights elsewhere remain unaffected.